If unexpected circumstances prevent you from attending your event, Ticket Protect allows you to apply for a refund.

1. Purchase Ticket Protect
2. Unable to attend
3. Submit Evidence
4. Refund Processed

We can provide refunds if you are unable to attend an event held by UK Running Events Ltd due to the following circumstances and have purchased Ticket Protect for that ticket, sold on a per ticket basis.

If you purchased Ticket Protect, you may be eligible for a refund if you cannot attend due to:

• Illness or injury
• Death of yourself or an immediate family member
• Pregnancy complications
• Newly diagnosed pre-existing medical conditions
• Vehicle breakdown, theft, or fire
• Flight disruption
• Public transport failure
• Work-related relocation (100+ miles away)
• Home emergency (fire, flood, burglary, or vandalism)
• Examination date change
• Jury service
• Court summons (as a witness)
• Armed Forces or Emergency Services recall
• Other unforeseen emergency circumstances (at our discretion)

• Refunds are not available simply because you no longer want to attend.
• The reason must have been unknown when you booked.
• Supporting evidence is required and must be provided at your own expense.
• Claims must be submitted within 30 days of the event date.

No refunds will be issued:

• For claims made more than 18 months after booking.
• If evidence cannot be provided.
• For circumstances resulting from failure to comply with the law.

Email bookings@ukrunningevents.co.uk with:

1. Your reason for cancellation.
2. Supporting evidence relevant to your circumstances.

Applications should be made as soon as possible and no later than 30 days after the event date.

Included across

RunRebel • Inflatable5K • UK Hiking Events